Privacy Policy

Welcome to VanCan!

Effective Date: 1/10/2025

Your privacy is important to us, and this Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and services.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Information You Provide to Us • Account Information: When you sign up for an account, we collect your name, email address, phone number, and password. • Payment Information: When you make or receive payments, we collect billing information, credit card details, and related financial data through secure third-party payment processors. • Profile Information: Information such as your profile picture, bio, and property details if you’re a host. • Communications: Any messages or inquiries you send to us.

1.2 Information We Collect Automatically • Usage Data: We collect data about how you use our platform, including pages viewed, clicks, and search queries. • Device Data: Information about your device, such as IP address, browser type, operating system, and device identifiers. • Location Data: If enabled, we collect geolocation data to enhance your experience (e.g., finding nearby RV parking spots).

1.3 Information from Third Parties • Payment Processors: We may receive information from Stripe, PayPal, or other payment platforms you use on VanCan. • Social Media: If you sign in using social media accounts, we collect data such as your profile information and email address.

2. How We Use Your Information

We use your information to: • Provide, operate, and improve the VanCan platform. • Process payments and provide customer support. • Facilitate bookings and communication between hosts and guests. • Send updates, promotional offers, and relevant notifications. • Ensure platform security and detect fraudulent activity.

3. How We Share Your Information

We do not sell your personal information. However, we may share your data in the following cases:

3.1 With Hosts or Guests • Hosts may receive necessary guest details (e.g., name and arrival time) to facilitate bookings. • Guests may receive host contact details to complete bookings.

3.2 Service Providers

We share data with third-party vendors to: • Process payments. • Host and maintain our website. • Analyze platform usage.

3.3 Legal Obligations

We may share your information if required by law, such as to comply with a subpoena or other legal processes.

4. Your Rights

Depending on your location, you may have the following rights: • Access: Request access to the personal data we have about you. • Correction: Request corrections to inaccurate or incomplete data. • Deletion: Request that we delete your personal data. • Opt-Out: Opt out of receiving marketing emails by following the “unsubscribe” link.

To exercise your rights, contact us at privacy@vancan.co.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience and analyze platform usage. You can control cookie preferences through your browser settings.

6. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

7. Retention of Information

We retain your data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

8. International Users

If you are accessing VanCan from outside the United States, please note that your data may be transferred to and processed in the U.S.

9. Changes to This Privacy Policy

We may update this policy from time to time. We encourage you to review it regularly. Significant changes will be notified via email or on our platform.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

VanCan

info@vancan.co